We Are Here to Help
Whether you are a resident troubleshooting a connection issue or a property manager reviewing your network performance, our support team is available 24/7.
Contact Support Resident Portal
Trusted by thousands of happy customers
24/7 Available Same-Day Response Included Support
Support Channels
Multiple ways to get help — choose what works best for you.
Phone Support
Speak directly with a technician 24 hours a day, 7 days a week. Average hold time under 2 minutes. No automated phone trees — you get a real person immediately.
Email Support
Send detailed issues to our support team at support@uplinkiq.com. We respond to all emails within 4 business hours with a ticket number for tracking.
Resident Portal
Self-service troubleshooting, speed tests, device management, and support ticket submission — all from your browser. Available 24/7 with step-by-step guided diagnostics.
On-Site Technicians
When remote troubleshooting is not enough, we dispatch a certified technician to your property. Same-day dispatch for hardware issues, scheduled appointments for non-urgent requests.
Property Manager Tools
Purpose-built management tools that give you full visibility into your property network.
Network Dashboard
Real-time visibility into bandwidth utilization, connected devices, access point health, and network incidents. Export reports for ownership reviews and budget planning.
Resident Management
Add and remove residents, manage bandwidth tiers, view individual usage patterns, and handle move-in/move-out provisioning — all from a single interface.
Incident Notifications
Automated alerts via email and SMS when network events occur. Configurable thresholds let you choose what warrants immediate notification versus inclusion in your weekly digest.
Billing & Revenue Tracking
Track bulk billing, resident upgrade revenue, and revenue-share payments. Integrates with your accounting system for automated reconciliation and owner reporting.